Privacy Policy & Terms
Last updated: November 2026
Privacy Policy
Parizan ("we", "us") respects your privacy. This policy explains what information we collect when you use this website or app, why we collect it and how you can control it.
Information we collect
- Order details you give us: your name, phone number, delivery address and the items you choose when you send an order through WhatsApp or Messenger.
- Account details: if you create an account, your name, email address and a securely stored password (handled by Google Firebase Authentication). We never see your password.
- Approximate location: your country, worked out from your internet connection, so we can show prices in your local currency. We do not collect your precise location.
- Saved on your device: your bag, wishlist, currency choice and light/dark mode preference are stored in your browser so they are still there next time. They are not sent to us.
How we use it
- To process, confirm and deliver your orders and to contact you about them.
- To show your order history when you sign in.
- To display prices in your currency and keep the site working properly.
We do not sell your personal information and we do not use advertising or tracking cookies.
Who we share it with
- WhatsApp and Messenger (Meta): when you choose to send your order there. Meta's own privacy policy applies to those chats.
- FormSubmit: delivers messages you send through our contact form to our email inbox.
- Google Firebase: stores accounts and order records securely.
- Netlify: hosts this website and provides the visitor's country for currency display.
- Delivery partners: only the details needed to deliver your parcel.
- Authorities, only where the law requires it.
How long we keep it
We keep order records for as long as needed to fulfil the order, handle returns and meet accounting obligations. You can ask us to delete your account and personal data at any time.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Contact us using the details below and we will respond as soon as possible. You can clear the information saved on your device at any time by clearing your browser's site data.
Security
We use secure (HTTPS) connections and trusted providers to protect your information. No online service can be completely secure, so please do not share payment card details with us through chat.
Children
This site is intended for adults. We do not knowingly collect information from children under 13.
Terms of Use
By using this website you agree to these terms. Please read them before placing an order.
Products and pictures
We try to show every piece accurately. Colours can look slightly different depending on your screen, and handmade embroidery and embellishment may vary a little from piece to piece.
Prices and currency
- Prices are set in our base currency. Prices shown in other currencies are converted automatically using current exchange rates and are marked "approx."; they are a guide only.
- The final price, including any delivery charges, is confirmed with you in the WhatsApp or Messenger chat before you pay.
- Items marked "Price on request" will be quoted in the chat.
Orders
Sending an order from your bag is a request to buy. Your order is accepted only when we confirm availability, price and delivery with you in the chat. We may decline an order, for example if an item has sold out or a price was shown incorrectly.
Payment and delivery
Payment methods and delivery times are agreed in the chat when your order is confirmed. Delivery times are estimates and may vary, especially for international orders, where customs duties or taxes may apply and are the buyer's responsibility unless agreed otherwise.
Returns and exchanges
If an item arrives damaged or is not what you ordered, please message us within 3 days of delivery with photos and we will arrange an exchange or refund. Custom-made, altered or worn items cannot be returned unless faulty. This does not affect your statutory rights.
Your account
Please keep your login details private. You are responsible for activity on your account. We may suspend accounts that are misused.
Content
All photos, text, the Parizan name and logo belong to Parizan or are used with permission. Please do not copy or reuse them without our written consent.
Liability
We provide this website "as is" and are not liable for indirect losses arising from its use. Nothing in these terms limits any rights you have under consumer protection law.
Changes
We may update this page from time to time. The date at the top shows the latest version.
Contact
Questions about privacy, your data or these terms? Get in touch: